PLEASE READ THIS SECTION, IN IT’S ENTIRETY PRIOR TO PLACING YOUR ORDER.
After placing your order, a Wig Purchasing Contract will be emailed to you within 24 hours.
***Please measure your head PRIOR TO PLACING YOUR ORDER. 4 measurements are needed to assure the fit of your wig.
A copy of your photo ID (Driver’s License or State ID) and a signed Wig Contract are required to begin processing your order. The name on the ID must match the credit card information used to place your order.
After placing your order, you will receive an email requesting that you sign a wig contract within 24 hours of placing your order. PLEASE SIGN THE CONTRACT IMMEDIATELY ONCE RECEIVED.
Please email a photo of your State issued ID and measurements to firstname.lastname@example.org SUBJECT: NAME AND ORDER NUMBER
This information should be received within 48 hours of receiving the contract by email.
Failure to send in this information will result in immediate cancellation of your order and you will be refunded.
**Please understand that all requests are protective measures for K. Cole Xtensions to prevent fraud and theft.**
All Wig orders are processed and shipped within 14 days.
We DO NOT make wigs with hair provided from another company
Currently, we do not offer rush orders. PLEASE ORDER IN ADVANCE OF ANY SPECIAL OCCASION THAT YOU MAY HAVE. (Birthdays, Weddings, Holidays, Vacations, ETC.)
A shipping fee will be applied to each order at checkout.
A tracking number will be provided to you via email once your order has shipped.